Política de reembolso

Due to safety and quality regulations, we are unable to accept returns of perishable goods. If you feel that something is not right with your order, please contact us via email at live@570exotics.com. We are unable to resolve matters over the phone as we thoroughly track and record each claim.

For all inquiries:

Notify us within 24 hours of delivery or purchase.
Give a brief explanation of your concerns, accompanied by clear photos of the packaging and chocolates in question.
It is best not to discard the packaging, as we may request you return them to us for quality assurance inspection.
Package MUST be unopened as these are food/drink products.

Merchandise

Merchandise, apparel and any non-food purchases from 570Exotics.com can be returned or exchanged within 14 days of purchase with the original receipt. Please contact live@570exotics.com if you have specific concerns or requests.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

570Exotics.com Orders

Cancellations or Changes

If for any reason you need to cancel an existing order, please note this is only possible if the order has not already been shipped. If the carrier has already picked up the order, cancellations are not available. In addition, we are unable to make any changes to the shipping method or address once the order leaves our facilities.

Shipments

We are not responsible for lost or stolen orders nor carrier delivery delays. Please make sure to monitor your tracking number and email notifications accordingly. If your package is lost in transit, you will need to file a claim with the carrier.

Returns:

Due to increased price of shipping via USPS, FedEx, & UPS, We are not liable for cost of return to our facility. Though we will ship any returned package out so you can receive your order properly.

Address accuracy

Each purchaser is responsible for ensuring the correct address is used when placing an order. Each order will include an email confirmation with shipping information. If the address on your order confirmation is incorrect, please notify us immediately via email at live@570exotics.com. If the address is incorrect and the order has not yet shipped, we may be able to change it, but this is not a guarantee. If the order has shipped and you notice the shipping address is incorrect, we are unfortunately not able to make any changes and are unable to issue a refund. In the event that a package is lost or stolen because of an incorrect address provided by the purchaser, we will not be able to issue a refund.